It includes:
• Marketplace-only legal structure
• DBS + ID verification requirements
• UK safeguarding language
• UK consumer law compliance
• UK GDPR references
• Strong liability protections
• Clear user responsibilities
• Clear Carer responsibilities
• Payment, cancellation, and dispute resolution
• Governing law: England & Wales
• Mediation + optional arbitration
• Law enforcement handling
• Assignment, severability, entire agreement
These Terms & Conditions (“Terms”) govern your access to and use of the iCare Connect Services platform, including our website, mobile applications, and related services (“Services”).
By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree, you must not use the Services.
iCare Connect Services Ltd (“we”, “us”, “our”) provides a technology platform that connects individuals seeking unregulated care services (“Care Receivers”) with independent third-party care providers (“Carers”).
We do not provide care, supervise care, or employ Carers.
• “Carer” – an independent third-party provider offering unregulated care services through the platform.
• “Care Receiver” – an individual receiving care services.
• “User” – any person using the Services, including Carers and Care Receivers.
• “Booking” – a confirmed arrangement for care services between a User and a Carer.
• “Platform” – the iCare Connect Services website, app, and related systems.
iCare Connect Services is not a care provider.
We do not:
• Employ Carers
• Supervise care delivery
• Provide regulated care
• Create or review care plans
• Guarantee suitability or safety
• Accept liability for care outcomes
All care services are provided by independent Carers, who operate as self-employed contractors.
To use most features, you must create an account and provide:
• Full name
• Address
• Date of birth
• Mobile number
• Email address
• Valid payment method
You must keep your information accurate and up to date.
You may only have one account unless we approve otherwise.
You are responsible for all activity under your account.
All Carers must:
• Upload a valid DBS certificate (Basic, Standard, or Enhanced)
• Provide valid photo ID (passport or driving licence)
• Confirm their right to work in the UK
We may conduct ID verification checks, but:
• We do not guarantee the authenticity of documents
• We do not guarantee DBS status
• We do not monitor changes in criminal records
Care Receivers must conduct their own due diligence.
Users must:
• Act lawfully and respectfully
• Provide accurate information
• Use the Services only for lawful purposes
• Not misuse or attempt to hack the platform
• Not attempt to take bookings off-platform
• Not share account access
• Assess the suitability of Carers
• Verify DBS and ID documents
• Ensure a safe environment for care
• Supervise vulnerable individuals where appropriate
Carers must follow the Carer Code of Conduct.
We take safeguarding seriously, but we are not a regulated care provider.
Users are responsible for:
• Assessing suitability
• Verifying documents
• Supervising care where needed
• Reporting safeguarding concerns
If you suspect abuse, neglect, or risk of harm, you must:
Payments for care services are processed through the platform.
We act as the limited payment collection agent for Carers.
• Charges are due immediately
• Payments are final and non-refundable unless we decide otherwise
• Prices may vary based on demand
• Cancellation fees may apply
• Tips are voluntary
If your payment method fails, we may charge a backup method.
Care Receivers may cancel a booking before the Carer arrives, but a cancellation fee may apply.
Carers who repeatedly cancel may be removed from the platform.
You may upload content (reviews, messages, documents).
You retain ownership but grant us a worldwide, royalty-free licence to use, display, and distribute such content.
You must not upload:
• Offensive, illegal, or harmful content
• False or misleading information
• Content infringing third-party rights
We may remove content at our discretion.
You are responsible for:
• Your device
• Your internet connection
• Data charges
We do not guarantee:
• Uninterrupted access
• Error-free operation
• Compatibility with all devices
The Services are provided “as is” and “as available”.
We do not guarantee:
• The quality, safety, or suitability of Carers
• The accuracy of user-provided information
• The reliability or timeliness of care services
• Uninterrupted platform access
You use the Services at your own risk.
To the fullest extent permitted by law:
• We are not liable for the actions or omissions of Carers
• We are not liable for injury, loss, damage, or misconduct arising from care services
• We are not liable for indirect or consequential losses
Our total liability to you shall not exceed £500.
Nothing in these Terms limits your statutory rights.
You agree to indemnify and hold harmless iCare Connect Services from claims arising from:
• Your use of the Services
• Your breach of these Terms
• Your interactions with Carers
• Your uploaded content
These Terms are governed by the laws of England and Wales.
Contact us first at support@icareconnectservices.com.
Either party may request mediation through a UK-recognised provider (e.g., CEDR).
If both parties consent, disputes may be resolved by binding arbitration under the Arbitration Act 1996.
If mediation/arbitration is not used, disputes shall be resolved exclusively in the courts of England and Wales.
We may disclose user information when required by law, including:
• Court orders
• Warrants
• Lawful data disclosure requests
We will notify users unless prohibited by law.
You may not transfer your rights under these Terms.
We may assign these Terms to:
• Affiliates
• Successors
• Purchasers of our business
We may suspend or terminate your account if:
• You breach these Terms
• Safeguarding concerns arise
• Fraudulent activity is suspected
• You misuse the platform
You may close your account at any time.
All platform content, branding, and technology belong to iCare Connect Services or its licensors.
You may not:
• Copy
• Modify
• Distribute
• Reverse engineer
any part of the Services.
These Terms constitute the entire agreement between you and iCare Connect Services.
For support or questions:
support@icareconnectservices.com
For safeguarding concerns:
safeguarding@icareconnectservices.com
For legal notices:
iCare Connect Services Ltd
81 Princess Mary Avenue
Chatham, Medway
United Kingdom