Frequently Asked Questions
Quick answers about care bookings, payments, verified providers, safety, cancellations, and getting help.
What services can I provide through I-Care Connect?
I-Care Connect allows service providers to offer a variety of services, including Social Support, Meal Preparation, Companionship, Home Help, Transportation Assistance, Personal Care, and other community support services.
How do I receive new service requests?
When a client books a service that matches your profile and availability, you will receive a notification in the app. You can then review the request details and accept or decline the booking.
How do you sign up as a provider?
Download the App from Apple or Android Store
How to SignUp
* Open the App and click on signUp.
* Fill Out the signup form.
* Upload your KYC Details.
* Update Vehicle/Keke Details.
* Submit and wait for approval.
Once the Account as been Approved.
* Login to your account.
* Allow Location Access.
* click on Go Online.
* wait for incoming requests.
How to Accept Incoming request
You will receive a Notification.
* New request Notification.
* Accept request.
* Click Arrive once arrive location.
* click on Start to start the trip.
* Request OTP from the user and submit.
* Click Complete once done.
* Rate User to continue to the Next request.
More Details
* Click on Wallet to see the current balance.
* Click on Payment Details to Update your Account Info.
* Click on Earning to see all earnings from past jobs done.
* View All Present and Past Job.
* Click on Home Icon to return.
How do you sign up as a user?
-Sign up using your mobile number.
- An OTP will be sent to your phone.
- Or Sign up with your social login (Facebook, Gmail or Apple ID)
- Fill out the registration form.
- Sign in and off you go